RETURN POLICY
Complete shopping experience is composed of accurate selection, smooth transaction and perfect after-experience guarantee. A scientific and standardized return mechanism is the core link to make up for experience deviation and maintain shopping fairness, which is also an important embodiment of sincere service.
From the perspective of user experience, we set a reasonable valid return cycle, fully considering the time required for users to receive, inspect and experience items, ensuring that users have sufficient time to judge whether the items meet personal expectations, and avoiding hasty judgment caused by time constraints.
From the perspective of service standardization, we formulate unified item eligibility standards. The requirement of intact and unused items and complete accessories is not a rigid restriction, but a fair rule to ensure that every user can obtain brand-new and intact items, maintaining the fairness and standardization of overall service operation.
From the perspective of service iteration, every return feedback is a valuable optimization reference. We will sort out the causes of return demands regularly, optimize page display details, enrich item description information, and reduce experience deviation caused by information asymmetry, so as to improve overall shopping experience continuously.
Return time: Within 30 days after receiving the items.We will refund as soon as we see normal logistics.
From the perspective of user experience, we set a reasonable valid return cycle, fully considering the time required for users to receive, inspect and experience items, ensuring that users have sufficient time to judge whether the items meet personal expectations, and avoiding hasty judgment caused by time constraints.
From the perspective of service standardization, we formulate unified item eligibility standards. The requirement of intact and unused items and complete accessories is not a rigid restriction, but a fair rule to ensure that every user can obtain brand-new and intact items, maintaining the fairness and standardization of overall service operation.
From the perspective of service iteration, every return feedback is a valuable optimization reference. We will sort out the causes of return demands regularly, optimize page display details, enrich item description information, and reduce experience deviation caused by information asymmetry, so as to improve overall shopping experience continuously.
Return time: Within 30 days after receiving the items.We will refund as soon as we see normal logistics.